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MekongNet
Job Title : Phone Support Officer
Location : Phnom Penh
Vacancy Type : Customer Service/Support
Education : Bachelor
Number of Hirelings : 2
Introduction :

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Job Requirement :
Associate or Bachelor Degree in information technology or other related fields 
Fresh Graduate students are encouraged to apply
Able to speak English, Chinese speaking is a plus   
Knowledge of Computer (Word, Excel, Power point)
Honest, flexible, Responsible, Hardworking, able to work under pressure 
Available to stand by and work on rotations 
Willing to work with customer complaints, and feedback. 
Job Duties :
Daily update customer feedback into system
Key in information from Customers into system
Respond to customer properly once complain exist
1. Identity customer want and need 
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication 
Resolve technical issues for customers on phone 
Connections for customer following to procedures 
Perform professional communication with customer by phone and email
Provide 24/7 customer support and promptly respond to any customer
Other task assigned by management  
 
        Shift Times: 
5. From 01:00 to 09:00
6. From 09:00 to 09:00
Posting Date :
October-10-2019
Closing Date :
October-19-2019
How to apply :

Location: This position is based in Phnom Penh

Duration: Full-time work

We offer competitive benefits packages and better salary with good working environments.

Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Phone Support Officer. Early applications will be prioritized.

Applications must be submitted before 19 October 2019 and will not be returned.

Only short-listed candidates will be contacted for interview.       

Contact Detail :
Name : MekongNet
Mobile : 081 831 516 / 061 226 648
Tel :
Fax :
Email : career@mekongnet.com.kh
Address : AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh
Web Site : https://mekongnet.com.kh/en

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